FAQ – Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Most orders ship within 1-3 business days. Delivery typically takes 5-10 business days depending on your location.

Do you offer free shipping?
Yes — free shipping on all orders over $25.

Do you ship internationally?
Yes, we ship to most countries. Delivery times vary by destination. International orders may be subject to customs fees depending on your country.

How do I track my order?
Use our Order Tracking page. You'll also receive a tracking email once your order ships.

Products & Authenticity

Are your products authentic?
Yes. Every item in our store is sourced from trusted suppliers with deep experience in the Yoruba and Santería tradition. We do not sell mass-produced imitations.

I'm new to the tradition. Can I still shop here?
Absolutely. We welcome everyone — from beginners to experienced practitioners. If you're unsure which items are right for you, contact us and we'll help guide you.

Do your candles and spiritual baths really work?
Our products are traditional tools used in spiritual practice for generations. Their effectiveness depends on your intention, faith, and how you use them. We provide authentic items — the rest is in your hands.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition. Items that have been used for ritual or ceremonial purposes cannot be returned.

My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with a photo of the damage. We will send a replacement or issue a full refund — no hassle.

I ordered the wrong item. Can I exchange it?
Yes. Contact us as soon as possible and we'll do our best to accommodate an exchange before the order ships.

Orders & Payments

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure payment system with SSL encryption. We never store your card information.

Can I change or cancel my order?
Contact us within 2 hours of placing your order. After that, orders may already be in processing and we cannot guarantee changes.

I used the discount code AURAZEN10 but it didn't apply. What happened?
The code AURAZEN10 is valid for first-time orders only. Make sure you're entering it exactly as shown at checkout. If you still have trouble, contact us directly.

Still Have Questions?

We're here to help. Contact us and we'll get back to you within 1-2 business days.